Excellence in CARE • SEPTEMBER 2018 .9 4.20 pm 5.00 pm Concurrent sessions Concurrent session 7 Enablers to strengthen a quality improvement culture in aged residential care Prem Kumar, Quality Improvement Advisor and Carmela Petagna, Senior Portfolio Manager, Health Quality & Safety Commission Auckland Room 3, 4 & Foyer 4.20 pm 5.00 pm Concurrent session 8 Complaints – what’s the right thing to do Susan Murphy, Manager, HealthCERT, Quality Assurance and Safety, Protection Regulation and Assurance, Ministry of Health and Roberta Nicoll, Programme Manager Health of Older People, Counties Manukau DHB Auckland Room 1 4.20 pm 5.00 pm Concurrent session 9 Working with your bank 2 Ross Currie and Tim Coughlan, ASB Epsom Room 1 & 2 7.30 pm 12.00 am Time Travellers Ball Featuring the NZACA/EBOS Healthcare Excellence in Care Awards ceremony Sponsored by Auckland Rooms Thursday 13 September 9.00 am 10.30 am Workshop: Changes to employment law – impact for the sector and what the new “normal” looks like Kate Ashcroft, Partner, Copeland Ashcroft Law Auckland Room 3, 4 & Foyer 9.00 am 10.30 am Workshop: Leading with cultural intelligence – an essential guide to navigating the reality of a multicultural workplace Steve Morris, Director and Jean Morris, Director, Cross Cultural TransitioNZ Auckland Room 1 & 2 10.35 am 10.55 am Morning tea Auckland Promenade 11.00 am 12.30 pm Workshop: Emotional fitness – the energy to be your best Dr Paul Wood, Director, Switch Coaching and Consulting Auckland Room 3, 4 & Foyer 11.00 am 12.30 pm Workshop: Communication through comfort Dianne Adamson, Adamson and Associates and Jessica Mills, Director of Advocacy, Health and Disability Commission Auckland Room 1 & 2 12.35 pm 1.15 pm Lunch Auckland Promenade 1.20 pm 2.00 pm ORA or PREMIUM CHARGE…that is the question Alan Edwards, Business Advisory and Consultant, Wyntonalan Auckland Room 3, 4 & Foyer 2.05 pm 2.50 pm Closing speaker Alison Mau Auckland Room 3, 4 & Foyer 2.55 pm 3.10 pm Conference close Simon Wallace, Chief Executive, NZACA Auckland Room 3, 4 & Foyer