34. Excellence in CARE • SEPTEMBER 2018 This is a member service to help answer those questions and queries which crop up from time to time around auditing, policies and procedures, the ARRC contract, clinical operational issues, standards, and dealing with difficult residents and staff. NZACA have contracted Rhonda Sheriff to run this service. Contact Rhonda at helpline@nzaca.org.nz Rhonda has worked exclusively in the aged care sector over the last twenty years in several roles, covering quality coordination and management, facility management and operational management for large groups and standalone aged care providers. These providers have been from both the for profit and not for profit sectors. Rhonda’s time in the sector has allowed her to develop a unique understanding of the varied aspects required to operate a successful business such as ensuring quality care delivery, meeting compliance requirements, dealing with HR issues, and overall Care facility management. 0800 445 200 or helpline@nzaca.org.nz Monday to Friday 9am-5pm Meeting the gluten free challenge in New Zealand. Get in touch with us today on 0800 830 840 or visit www.nestleprofessional.co.nz MADE IN NEW ZEALAND